Vouchers should be treated like currency because they can be transferred, exchanged and used by the person who holds the voucher details. For this reason, we need to verify the request before issuing or resending a voucher.
If the purchaser has an account
If the voucher purchaser created an account when placing the order, they can resend the voucher from the Thrill Experiences website.
To resend the voucher:
- Visit www.thrillexperiences.com.au
- Select My Thrills
- Go to My Orders
- Select the relevant order to view the order details
- Select Resend Voucher
The voucher will be resent to the email address associated with the order.
If the purchaser does not have an account
Where the voucher is still valid, we may be able to issue a replacement e-voucher if sufficient proof of purchase can be provided.
For security reasons, replacement vouchers are normally sent to the original purchaser’s email address. The purchaser is responsible for providing any verification details requested by Thrill Experiences.
If the required verification cannot be provided, we may not be able to issue a replacement voucher.