We are a completely online Customer Service Team, eagerly prepared to assist you through Live Chat, Email, and our social media platforms like Facebook, Twitter, and Instagram.
Irrespective of the method you choose to connect with us, our commitment to delivering a sincere and dedicated service remains unwavering.
Do you want to:
Exchange?
We continue to offer free exchanges if you'd like to switch to a different experience. First, convert your voucher to Thrill Credit and then use the credit towards your chosen experience.
To begin, visit My Account and select Exchange.
Book?
Use your voucher to place your booking. It's all done online via My Voucher.
Still need to speak with us?
We're available Monday to Friday, 9 am to 4 pm and Saturday, 9 am to 12 pm AEST.
Click on the help icon at the bottom right-hand side, and if nobody is available, you can complete a contact form, and we'll get back to you as soon as possible.
Live Chat
Click on the help icon at the bottom right to start a conversation. Our bot will first try to help with articles and suggestions and transfer you to a service agent where it can't help.
Social Media
We are on Facebook, so please feel free to drop by with a message.