You can check when your order was shipped and where it is in the network through My Account.
We ship items the same day if your order is received by 3 pm AEST.
Our normal delivery timescales are:
- E-voucher: Delivery within a few minutes to your inbox. Check your spam or junk email folders if you cannot find it.
- Express Post: 1-3 business days if your address is within the Express Post network. Orders are sent via Australia Post.
- Regular Post: Depending on your address, regular post items can take 2 to 7 days. An estimate is provided when placing an order.
All delivery estimates are based on information provided by Australia Post.
Full tracking information is available using the tracking code provided in the email sent to you when the item shipped. You can find this code within My Account.
If you think it won't arrive in time, you can request an e-voucher be sent to your inbox.