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  1. Thrill Experiences
  2. Looking to place an Order?

Looking to place an Order?

  • Missing E-Voucher
  • What does the gift pack look like?
  • How long will I have until the experience voucher must be used?
  • How long will it take for my order to arrive?
  • Where can I find the availability of an experience?
  • How does it work?
  • Can I send an Instant Booking as a gift?
  • How do I place an order?
  • I've got the personal message wrong on my order. Can I update it?
  • I need to receive the voucher very quickly - help?
  • Can I use a dollar value gift card together with a discount or promotional code?
  • What is an Instant Booking?
  • What is your refund policy?
  • I want a refund, but I bought my voucher more than 28 days ago
  • I'm having trouble logging into My Account - help?
  • Can I hold a booking place before I complete a purchase?
  • Do I need personal insurance to take an experience?
  • How do I get a refund for physical items like a hamper?
  • Will the gift pack fit into a letterbox?
  • Does the packaging contain anything that gives away the content?
  • Do you deliver outside Australia?
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