We regret to hear about your login difficulties. If you enter the correct email address and password, access to your account should be straightforward.
Please consider the following suggestions:
- Verify if you've previously created an account with us. If not, you can establish one here.
- Confirm that the email address you're entering matches the one you used to set up your account. Be sure to check for any typos.
- If you've forgotten your password, don't worry! Click the "Forgot Password" link on the sign-in page to reset it.
- If your details are accurate, try leaving the page or refreshing it, then logging in again after about 5 minutes - it might be a temporary glitch.
- Don't forget to inspect your junk mail folder!
If these steps don't resolve the issue, please share the exact error message with us so we can investigate further. You can contact us using the Help icon at the bottom right of your screen.