For privacy and security reasons, we cannot disclose the purchaser’s personal details unless we are satisfied that the request is authorised.
If you have received a Thrill Experiences voucher, the purchaser’s name may be shown on the voucher or gift message. If it is not shown, or you are unsure who gave it to you, we may be able to help confirm limited voucher information once the voucher has been verified.
What we can help with
Once we have verified the voucher, we may be able to help you:
- confirm whether the voucher is valid;
- explain how the voucher can be used;
- help you book, exchange or redeem the voucher;
- resend information to the purchaser where appropriate.
What we cannot provide
We cannot provide the purchaser’s private information, such as their email address, phone number, billing details or payment information.
This protects both the purchaser and the voucher holder, as vouchers can be transferred, exchanged and used like currency.